Studies have shown that the rework rates in business are unacceptably high. Poor communications somewhere in the chain is sited as a major cause.

Rework rears its ugly head in all activities: Retail, Professional Offices, Services, Manufacturing, Construction, in one’s life itself.

Claude creatively demonstrates how bottom line results can be successfully improved. Clear communications must permeate your business culture. His real-life examples, often filled with humor, provide practical techniques that have universal application.