Very little in our business training encourages us to bring our hearts into our daily activities. But to succeed, good leaders need that balance of commercial and people attitude. You may be intelligent, astute, industrious – but if you do not have the ability to win hearts and minds, then you get only two-thirds of what a person can give.

As a devotee of Empathy, Claude’s presentations will show you that it pays to know how others feel. It is simply good business, which brings financial and personal rewards. With engaging interaction, he will coach you to develop your abilities to build a rapport with those you meet – to raise the bar high, yet inspire others to reach for it.