Every business and organization, indeed each of us individually, has a Reservoir of Goodwill. The key question is: are you successfully filling yours, or draining it? Each action, every day, has some effect on your Reservoir – and when it is empty, minor molehills suddenly become major mountains.

Claude is committed to excellence in customer service. He wants you to fill your reservoir to overflowing! His dynamic presentations highlight the success of enthusiastic communications, a caring attitude (Empathy), a compassionate response – all vital qualities that satisfy customers….and enhance your personal life as a bonus.