We all treasure safety – whether for ourselves, or for those with whom we work and live. Do we truly realize the impact on safety of poorly communicated instructions? Ironically, such instructions are usually issued to save time, but often have the opposite effect: they result in errors, sometimes very dangerous or even fatal errors.

Claude has developed a refreshing way to address this serious topic. The lessons of danger remain vivid – but in an uplifting and constructive manner. With a blend of compassion and shock value, including some personal experiences, the importance of clear communications comes alive. Safety is no place for ambiguity.